You wanna justify your manager for ITIL implementation and don’t know where to start? Use these phrases and declare them first for him :)
- Incident management: if somebody rings up with something gone wrong, get them working again or explain why you can't.
- Problem Management: if something is broken get it fixed, or let everyone know it isn't and provide a way to get around it.
- Change management: get the OK before you change stuff
Via IT Skeptic